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UPDATE AS AT 17.12.2021 | 09:00 am

 

IMPORTANT INFORMATION FOR VIC PATIENTS

Guidelines for patients/partners entering VIC clinics, consult rooms & day hospitals:

 

All patients and vaccinated partners must:

• Check-in using VIC Health App and have a RAT test
• Complete the Health Check Screening Form & Temperature check.

 

Unvaccinated partners – (If semen preparation-scheduled appointment)

• RAT test all patients and partners attending clinic.

 

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• All patients and partners entering the clinic require a RAT. Patients attending hospital for EPU or FET require a PCR test and negative result.

 

 

IMPORTANT INFORMATION FOR QLD & NSW PATIENTS

Guidelines for patients/partners entering QLD and NSW clinics, consult rooms & procedure centres/day hospitals:

 

Masks are mandated for QLD from 1am 18.12.21. All patients must wear a mask when entering the clinic

 

Vaccinated patients and vaccinated partners must:

• Check-in using QLD/NSW Health App & show evidence of vaccination certificate
• Complete the Health Check Screening Form & Temperature check.

 

Unvaccinated partners – (If semen preparation-scheduled appointment)

• Unvaccinated partners providing a semen sample for analysis /or on the day of egg collection, are required to obtain a negative result PCR test up 48hrs to 72 hrs prior to appointment.
• Unvaccinated partners must provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Complete Health Check Screening Questionnaire & Temperature check.
• Unvaccinated partners must wear a mask when entering the clinic (regardless of negative PCR test result).

 

Unvaccinated partner attending appointments: (Nurse interview, drug teach, onsite doctor consults)

• QLD patients – Unvaccinated partners/or visitors under the QLD health guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Procedure Centres and Fertility clinics.
• NSW patients – Unvaccinated partners/or visitors under the City Fertility guidelines are Not Permitted to enter a hospital setting, this will be applicable to our Day Hospital and Fertility clinics.

 

Unvaccinated patients – QLD/NSW residents must:

• Obtain a PCR COVID test 48hrs to 72 hrs prior to scheduled appointment.
• Provide evidence of a negative result by emailing details to the clinic before arriving at the clinic for appointment.
• Wear a mask when entering the clinic (regardless of negative PCR test result).
• Patients must check-in using QLD/NSW Health App
• Complete Health Check Screening Questionnaire & Temperature Check

 

Patients coming from overseas/interstate patients MUST comply with all Government border entry conditions plus:

Overseas patients

• Patients coming from overseas MUST comply with all state health entry/quarantine conditions

Interstate patients

• Vaccinated – same as vaccinated
• Unvaccinated – Same as unvaccinated – must have a negative PCR test prior to entering clinic for appointment.

 

Examples of required COVID-19 PCR testing:

• In some instances, patient/partners will need up to 3-4 separate COVID Tests per cycle
• Symptomatic patients and partners (even if vaccinated) to have COVID-19 PCR test.
• Unvaccinated patient for onsite Doctors Consults (enquire if telehealth is an option for unvaccinated partner)
• Unvaccinated patient only to attend Drug Collection
• Unvaccinated patient attending EPU
• Unvaccinated partner providing semen sample.
• Unvaccinated patient only to attend Embryo Transfer (unvaccinated partner will not be allowed entry).

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

What does self-isolation mean?

After testing, it is advisable to stay isolated in your home away from others including having no visitors to your home, other than household members, until you go for your surgery or procedure.  This will reduce your risk of getting COVID-19 after testing.

Isolation before surgery involves the following for donors/carers:

• It is important you remain at your place of residence/home.
• DO NOT leave except to seek medical help or in an emergency.
• DO NOT go to work, school or public areas and DO NOT use public transport/taxi/Uber.
• DO NOT allow other people into your place of residence if they do not live there.
• Avoid sharing household items. Please DO NOT share dishes, drinking glasses, cups, utensils, towels, bedding or other items with any people in your home. After using these items, you should wash them thoroughly with hot water and detergent.
• Wash your hands often and thoroughly with soap and water for at least 20 seconds. You can use alcohol-based hand sanitiser if soap and water is not available and your hands are not visibly dirty. Avoid touching your eyes, nose and mouth with unwashed hands.
• STAY 1.5m from others in your home.
• Members of the household MUST follow Stage 3 guidelines.
• You WILL need to isolate until you come in for your surgery.
• If you become unwell, with a fever OR respiratory symptoms (cough, sore throat, shortness of breath), please visit your GP or Emergency Department, and notify your Sperm Donors Australia Clinician.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Sperm Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

What can we help with over the phone?

Whether you are a new or continuing patient there are a number of matters we can assist you with over the phone or online including (but not limited to):

• New donor consultations: discussing current medical situations, taking medical history and fertility history, discussing potential treatment options etc.
• Counselling sessions: our counsellors are able to offer remote consultations. A variety of appointment days and times are available including after hours (subject to individual counsellor availability).
• Medication education: advice, education, demonstrations and coaching.
• Nurse guidance: Pre-treatment advice, individualised advice and education of treatment prescribed by the fertility specialist, advice and support during the treatment and post-treatment phase including phone call, text message and email.
• Reviews: existing patient cycle review with an embryologist.

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Government’s Department of Health website and Victorian Government’s Department of Health website

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 26.08.2021 | 12:00 pm

IMPORTANT INFORMATION FOR NSW AND VIC DONORS

We would like to reassure you that all of our VIC and NSW donors can commence or continue treatment at Sperm Donors Australia. Please wear a face mask and register using our COVID-Pass QR code on entering the clinic or hospital.

Sperm Donors Australia is advising all donors who are undergoing a procedure in our clinics and/or hospitals that they will be required to undertake pre-operative COVID-19 testing at least 48 hours in NSW and 72 hours in VIC  prior to their admission date.

Donors must self-isolate within their household immediately after they have had their COVID-19 test until their admission to the hospital or our clinics.  Your procedure may be cancelled if you do not comply with this requirement. Procedures cannot be undertaken without a confirmed COVID-19 negative test.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

To our Victorian donors, please be aware this will be applicable from Mon 30th August 2021.

UPDATE AS AT 20.08.2021  9:00 am

IMPORTANT INFORMATION FOR NSW DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the New South Wales Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.08.2021  9:00 am

IMPORTANT INFORMATION FOR VIC DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victoria Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 31.07.2021  11:00 am

IMPORTANT INFORMATION FOR QLD DONORS

For donors travelling interstate, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our donors and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons coming to our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 16.07.2021  8 am

IMPORTANT INFORMATION FOR VIC PATIENTS

 

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Sperm Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 29.06.2021  11:00 am

IMPORTANT INFORMATION FOR QLD PATIENTS

 

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838.

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks and register using our COVID-Pass QR code on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Sperm Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government’s Department of Health website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 27.05.2021  11:00am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

 

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Sperm Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838. 

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Victorian Government Website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 29.03.2021  10:00am

IMPORTANT INFORMATION FOR BRISBANE PATIENTS

 

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their treatment at Sperm Donors Australia for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment

For further guidance or if you have any questions or concerns, please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838. 

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

For more information, please visit the Queensland Government website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 16.02.2021 – VICTORIAN PATIENTS | 08:00 am

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at Sperm Donors Australia. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you. For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continue to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: City Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

 

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 985 838  for further information on the services available.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.02.2021 – VICTORIAN PATIENTS | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the hospital or clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: City Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

 

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 985 838  for further information on the services available.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

UPDATE AS AT 12.02.2021 – VICTORIAN PATIENTS | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For patients travelling interstate for treatment, please contact your clinic directly for further information on how the current COVID-19 restrictions might affect you.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Telehealth consultations available – What can we help with over the phone?

Whether you are a new or one of our existing patients there are a number of matters we can assist you with over the phone including (and not limited to):

• New patient consultations: discussing your current medical situation; taking medical and fertility history; discussing potential treatment options etc.
• Counselling sessions: City Fertility affiliated counsellors are able to offer remote supportive, couples or donor-recipient counselling services.  A variety of appointment days and times are available including after-hours (subject to individual counsellor availability).
• Medication education: advice; education; online demonstrations; and coaching.
• Nurse guidance: Pre-treatment advice; individualised advice and education of treatment prescribed by the fertility specialist; advice and support via phone call, text message and email.
• Reviews: Existing patient cycle review with a fertility specialist or embryologist

 

Victorian Government Guidelines – COVID-19 safe principles

• Face masks are mandatory in public indoor spaces, except when eating or drinking. If you have visitors in your home, it is strongly recommended that masks are worn during the visit. You must carry a mask when you leave your home.
• Don’t go to work if you feel unwell.
• Maintain a physical distance of 1.5 metres.
• Cough and sneeze into a tissue or your elbow.
• Wash hands with soap or use hand sanitiser regularly.

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

City Fertility will continue to consult with patients via phone and video conference. You can contact us on 1800 985 838  for further information on the limited services available.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

UPDATE AS AT 11.01.2021 – GREATER BRISBANE PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

We want to reassure you that all of our patients can commence or continue the donation process at Sperm Donors Australia. If you need to come to our clinics, please wear a face mask or we will have them available when you enter the clinic.

For further guidance or if you have any questions or concerns,  please do not hesitate to contact your clinic directly or call our friendly staff on 1800 985 838

 

What safety measures do we have in place?

The safety and well-being of our donors and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks on entering the clinic;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

 

Queensland Government Announcement – Easing of Greater Brisbane restrictions

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Restrictions for Greater Brisbane

Get tested

If you have any symptoms at all, get tested immediately and quarantine at home until you receive a negative result.

 

For more information, please visit the Queensland Government website.

 

We thank you for your patience and understanding and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

 

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UPDATE AS AT 08.01.2021 – GREATER BRISBANE PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR GREATER BRISBANE PATIENTS

The Queensland Government has provided the below Public Health Direction for Greater Brisbane.

Please advise patient if they are in-cycle it is business as usual.  We are considered an essential service and our clinics will remain open.

If you need to come to the clinic, please wear a face mask or we will have them available when you enter the hospital.

Please do not hesitate to contact your clinic direct if you require further guidance or call 1800 985 838

For more information, please visit the Queensland Government website.

 

Greater Brisbane 3-day lockdown

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UPDATE AS AT 24.09.2020 – ALL PATIENTS | 4:00 pm

IMPORTANT INFORMATION FOR ALL PATIENTS

The Queensland Government has provided the below Public Health Direction for all of Queensland.

Effective 24 September 2020 – Travelers from previous hotspots

Anyone may enter Queensland from a place that is no longer a declared COVID-19 hotspot. You can enter Queensland even if you have been in a previously declared COVID-19 hotspot in the last 14 days. The Australian Capital Territory is planned to no longer be a hotspot from 1 am 25 September.

 

Effective from 1:00 am, 1 October 2020 – Border zone

Because of the reduced risk of COVID-19 transmission in northern New South Wales, the following changes have been made regarding the border zone:

• The New South Wales border zone (PDF) will be extended
• The Queensland border zone will no longer exist
• Queensland residents will be able to travel anywhere in the New South Wales border zone for any purpose
• New South Wales border zone residents will be able to travel anywhere in Queensland for any purpose.

For further information please visit the Queensland Government website

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information.

We will continue to monitor all new updates and keep you informed.

 

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UPDATE AS AT 26.08.2020 – ALL PATIENTS | 9:00 am

IMPORTANT INFORMATION FOR ALL PATIENTS

We want to reassure you that all of our patients can commence or continue treatment at City Fertility.

 

What safety measures do we have in place to meet current COVID-19 requirements?

The safety and well-being of our patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. City Fertility’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All patients and essential support persons are required to wear masks on entering the clinic or hospital;
• All staff, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

Please be aware that there may be restrictions imposed on partners or support persons attending procedures in our clinics. This is to comply with the COVID-19 safe workplace requirements. We encourage you to contact your clinic for further guidance.

 

City Fertility is advising anyone who falls into the following categories, to delay their treatment at City Fertility for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.
• all Victorian patients are required to be tested and self-isolate prior to elective surgery.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment.

 

Guidelines for Victorian patients

The Department of Health and Human Services (DHHS) has imposed guidelines for pre-operative COVID-19 testing for all elective surgical patients from Wednesday, 15 July 2020.

City Fertility is advising all patients that are undergoing elective procedures in hospital, such as Egg pick up, that they will be required to undertake pre-operative COVID-19 testing at least 3-5 days prior to their admission date.  This will likely take place on the same day as your first scan with your fertility specialist. Your doctor will advise you about this.

Patients must self-isolate within their household immediately after they have had their COVID-19 test until their admission to hospital.  Your procedure may be cancelled by the hospital if you do not comply with this requirement.

Surgery cannot be undertaken without a confirmed COVID-19 negative test.

For further information and specific requirements, please refer to the section below “UPDATE AS AT 14.07.2020 – VIC PATIENTS | 09:00 am or contact your clinic.

 

Queensland border restrictions guidelines

In response to the current border restrictions announced by the Queensland Government on the 20th of August, City Fertility is providing the following advice:

Patients living in the “border zone” can commence or continue treatment at our Gold Coast clinic.

All persons who are given an exemption to come in from VIC ACT and NSW are subject to quarantine restrictions on entry to Queensland for 14 days. Please note this does not apply to people living in the “border zone” and does not prevent urgent care being delivered during these 14 days.

The exemption that allows our patients and visitors entry into QLD only allows entry. It does NOT exempt them from quarantine. 

The exemptions that allow the residents of “the border zone” in northern NSW does not extend to travel to Brisbane. These residents are subject to quarantine if they travel outside the border zone in Southern QLD. Brisbane is outside this border zone.

Alternatively, City Fertility can offer you treatment in the state that you reside in one of our local clinics in QLD, VIC and NSW.

 

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information.

We will continue to monitor all new updates and keep you informed.

 

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UPDATE AS AT 29.07.2020 | 08:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian patients can commence or continue the donation process at Sperm Donors Australia. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838

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UPDATE AS AT 28.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR NSW DONORS

We want to reassure you that all of our NSW donors can commence or continue the donation process at Sperm Donors Australia.

NSW Health has announced all health workers caring/working within 1.5m of any patient are required to wear masks.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your donation process.

 

What safety measures do we have in place?

The safety and well-being of our donors and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors and essential support persons are required to wear masks on entering the clinic;
• All staff, donors and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible, except when carrying out essential medical procedures;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838.

We will continue to monitor all new updates and keep you informed.

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UPDATE AS AT 20.07.2020 | 09:00 am
IMPORTANT INFORMATION FOR VICTORIAN DONORS

We want to reassure you that all of our Victorian patients can commence or continue the donation process at Sperm Donors Australia. We will continue to monitor all new updates and keep you informed.

If you have any questions, please do not hesitate to contact our friendly staff on 1800 985 838

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UPDATE AS AT 08.07.2020 | 12:00 pm

IMPORTANT INFORMATION FOR VICTORIAN PATIENTS

The Victorian Premier, Daniel Andrews has announced stage three “Stay at Home” restrictions will be reinstated for six weeks as of 11.59 pm Wednesday 8 July. These restrictions will apply to metropolitan Melbourne and the Mitchell Shire Council area.

Accordingly, residents of these areas are not allowed to leave home unless it is for an essential reason.

‘Essential’ reasons include care and caregiving, shopping for essential items, work, study, and exercise in your local area.

At this point in time, our Victorian donors can continue with the donation process at our clinics. However, we are advising anyone who falls into the following categories, to delay their face-to-face appointments for 14 days, if:

• you have any active flu-like symptoms;
• you have had direct contact with proven COVID-19 case or have been diagnosed with COVID-19 in the past 14 days;
• if you are self-isolating or being tested for COVID-19.

If you think at any time that you may have been exposed to COVID-19, please phone your clinic who will help you make the necessary changes to your treatment. Alternatively, if you would like to change your appointment to a Skype appointment, please contact our friendly staff for further information.

 

What safety measures do we have in place?

The safety and well-being of our donors, patients and staff continues to be our main priority and we have and continue to take appropriate measures to address this. Sperm Donors Australia’s protocols in place to mitigate unnecessary risk include (and are not limited to):

• All donors, patients and visitors to the clinics are required to wear masks on entering the clinic;
• All staff, donors, patients and visitors are screened and have temperature monitoring prior to entering clinics;
• All staff, donors, patients and visitors to the clinics are required to use hand sanitiser on entering the clinic, and staff – before and after contact with patients;
• All staff in public and patient-facing areas are required to wear masks;
• The implementation of social distancing measures wherever possible;
• Ensuring staff maintain high-infection control protocols including the thorough daily cleaning of all high-touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas.

We thank you for your patience and understanding during these unprecedented times and encourage you to get in touch with us should you have any questions or would like any further information. Please contact our friendly staff on 1800 985 838

We will continue to monitor all new updates and keep you informed.

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As at 21.04.2020 | 2:00pm

IMPORTANT INFORMATION FOR ALL DONORS 

We are pleased to inform you that Sperm Donors Australia will be recommencing its sperm donor recruitment program from next Tuesday 28 April.

We want to thank you for your ongoing support. Please be reassured that social distancing and safety measures continue to be in place to ensure the safety of our donors and staff at all times.

Please call 1800 985 838 to learn more about our program or to book an appointment!

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As at 26.03.2020 | 11:00 am

We would like to reassure you that Sperm Donors Australia continues to take enquiries and registrations from sperm donors. We are closely monitoring the current situation and guidelines provided by the Australian Government – Department of Health and we will continue to provide any important updates as they are made available.

The safety of our donors, patients and staff is our main priority and we have taken numerous measures to address this. If you think at any time that you may have been exposed to Coronavirus, please phone your clinic who will help you make the necessary changes to your appointment.

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What is Coronavirus (COVID-19)?

Coronavirus (COVID-19) is a respiratory illness caused by a new virus that was first reported in December 2019 in Wuhan City in China.

Symptoms can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly. People with coronavirus may experience:

• fever
• flu-like symptoms such as coughing, sore throat and fatigue
• shortness of breath

There is evidence that it spreads from person to person. Good hygiene can prevent infection.

 

How it spreads and who is at risk?

There is evidence that the virus spreads from person-to-person.

The virus is most likely spread through:

• close contact with an infectious person
• contact with droplets from an infected person’s cough or sneeze
• touching objects or surfaces (like doorknobs or tables) that have a cough or sneeze droplets from an infected person, and then touching your mouth or face.

In Australia, the people most at risk of getting the virus are those who have:

• recently been in mainland China, Iran, Italy and the Republic of Korea. Please note this list will be updated periodically, for further information refer to the Australian Government website.
• been in close contact with someone who is a confirmed case of Coronavirus

Health authorities have confirmed cases of Coronavirus in Australia. For the latest number, read the Coronavirus health alert from the Australian Government (Department of Health).

 

What precautions are we taking?

Sperm Donors Australia is taking every precaution around donor appointments due to the recent outbreak of Coronavirus.

Please do not be offended if we ask a few extra questions over the next few weeks as we book appointments/consultations – patient safety is our priority at this time.

Sperm Donors Australia is advising anyone who falls into the following categories, to delay their appointments for 14 days. Please note donors have the option to change their appointment to a Skype appointment, please contact our friendly staff for further information.

• Active flu-like symptoms
• Recent direct contact with proven COVID-19 case
• Recent return from overseas travel within the past 14 days
• Any donor who has returned from overseas travel at any time after 15 March must self-isolate for 14 days.

If you think at any time that you may have been exposed to Coronavirus, please phone your clinic who will help you make the necessary changes to your appointment.

We will continue to monitor all new updates and keep you informed as we receive more information from the Australian Government Department of Health.

What to look for:

The symptoms of Coronavirus are similar to those of any other upper-respiratory infection – runny nose, coughing, sore throat, and sometimes a fever. In most cases, it will not be obvious if it is Coronavirus or any different cold-causing virus.

Some practical ways to help reduce the general risk of infection include:

• Avoid very close contact with people showing symptoms
• Frequently washing hands
• Practice good coughing etiquette (maintain distance, cover coughs and sneezes with disposable tissues or clothing, and wash hands)
• Not sharing plates, utensils with others

Fertility Society of Australia – COVID-19 recommendation

In response to the situation with Coronavirus (COVID-19), the Fertility Society of Australia (FSA) has been providing a series of recommendations, please visit City Fertility’s web page Fertility Society of Australia – COVID-19 information or the Fertility Society of Australia website for further information.

If you have any questions or concerns, please contact our Fertility Advice Team on 1800 985 838 or email info@spermdonorsaustralia.com.au.

 

Useful links

• Essential Travel for Medical Appointments into Queensland | cityfertility.com.au/information/covid-19-update/essential_travel_into_qld/
• Fertility Society of Australia – COVID-19 Information| fertilitysociety.com.au/home/fsa-statement-covid-19/
• Australian Government – Department of Health | health.gov.au/health-topics/novel-coronavirus-2019-ncov
• Health Alert (Australian Government – Department of Health) | health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
• Coronavirus Health Information Line. Call this line if you are seeking information on novel Coronavirus. The line operates 24 hours a day, seven days a week. | 1800 020 080
• Healthdirect hotline. Call this number to speak to a registered nurse about your health concerns. The hotline is open 24 hours a day, 7 days a week. |  1800 022 222 | healthdirect.gov.au/